Support Article

LondonLink Client Update: Navigating New CryptoAsset Regulations in the UK

We're committed to keeping you informed about regulatory changes that impact your experience with us. The United Kingdom’s Financial Conduct Authority (FCA)  has recently introduced new guidelines for cryptoassets. As a response, starting from mid-December 2023, our UK-based clients will notice some updates in the way you interact with LondonLink's offerings.

To comply with these new regulations, we're introducing a straightforward assessment questionnaire and a choice for self-categorisation. This step is crucial to ensure you continue enjoying uninterrupted access to all LondonLink services.

These changes are specifically for our clients in the UK.

What's New for You?

• New UK Clients: Expect an assessment questionnaire and self-categorisation process during account setup.
• Existing UK Clients: You'll be prompted to complete these steps at your next login.

To avoid any service interruptions, we kindly ask all clients to complete the questionnaire by 3 January 2024. Until this date, you can use all LondonLink services as usual. After this date, completion of the questionnaire will be mandatory in order to continue to use LondonLink’s services.

For an overview of current UK client restrictions, please review our guidelines.

Understanding the Assessment Questionnaire

This concise questionnaire is designed to gauge your understanding of the risks associated with the cryptoasset services that we offer. Completion is necessary to continue accessing LondonLink's comprehensive services.

Learn more about the questionnaire at: UK Investor Education.

If the Questionnaire Poses a Challenge

Should you not pass the questionnaire on the first try, you can immediately try again. A 24-hour wait period is required after a second unsuccessful attempt. To help you, we've prepared educational content that will deepen your understanding of the risks involved in crypto trading.

What is Self Categorisation?

This is a declaration of your current status and does not influence access to our services. You can choose from three categories based on your personal situation:

• Restricted investor
• High net worth investor

Next Steps

Simply complete the assessment questionnaire and self-categorisation after log in. This will ensure your seamless experience with LondonLink continues.

Additional Related Updates:

• Our website features a new banner to comply with FCA regulations.
• Marketing communications will include necessary disclosures.
• The Affiliate and Referral programs are no longer available for UK clients.

Your satisfaction and confidence in using LondonLink are our top priorities. If you have any questions or need assistance, our Support team is always here to help.